Last Updated: 2025-12-27
Solid Digital Nordic AB ("we," "us," or "our") uses cookies and similar tracking technologies on our websites, mylostitem.com (the "App") and shop.mylostitem.com (the "Shop"). This Cookie Policy explains what cookies are, how we use them, and your choices regarding their use.
Cookies are small text files that are stored on your device (computer or mobile phone) when you visit a website. They allow the website to recognize your device, remember your preferences, and improve your user experience.
We use cookies for distinct purposes on our two different platforms:
On the App (mylostitem.com): We use cookies primarily to keep you logged in, facilitate the chat functionality, and analyze system performance.
On the Shop (shop.mylostitem.com): We use cookies to manage your shopping cart, process payments via Shopify, and track the effectiveness of our marketing campaigns (e.g., via Facebook and Google).
A. Strictly Necessary Cookies
These are essential for the Service to function. You cannot switch these off in our systems.
Examples: Remembering items in your shopping cart, keeping you logged into the chat service, and ensuring payment security.
B. Performance and Analytics Cookies
These allow us to count visits and traffic sources so we can measure and improve the performance of our sites.
Google Analytics: We use this on our App (mylostitem.com) to understand how users interact with the interface and to identify technical issues.
Shopify Analytics: Used on our Shop to track store performance.
C. Marketing and Targeting Cookies
These cookies may be set through our Shop (shop.mylostitem.com) by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites.
Meta (Facebook) Pixel: Used to track conversions from Facebook/Instagram ads.
Google Ads: Used to track conversions and retarget users who have visited the shop.
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These are likely to be analytical/performance cookies or targeting cookies. Key third parties include:
You have the right to decide whether to accept or reject cookies.
Browser Controls: You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our Service, though your access to some functionality and areas (like the shopping cart or chat login) may be restricted.
Consent Banner: When you visit our sites, you may be presented with a cookie banner allowing you to opt-in or opt-out of non-essential cookies.
We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please re-visit this page regularly to stay informed about our use of cookies.
If you have any questions about our use of cookies, please contact us:
Solid Digital Nordic AB
Södra Promenaden 43, S-211 38 MALMÖ, SWEDEN
Email: support@mylostitem.com
