My Lost Item logo
My Lost Item logo

User manual

Installation guide

  1. Get QR codes: Buy your QR labels or tags from our web shop.
  2. Attach: Once you have received your QR codes, attach them to your personal belongings. For labels: Clean the surface where the label will sit and apply the label as shown here: YouTube
  3. Scan for access: Use your smartphone to scan the code; our application opens.
  4. Register: Choose the “Register” option and enter your email address to link the QR code to you.
  5. Verification: Open the confirmation email and click “Complete registration”.
  6. Categorise: You can now give your item a specific name (e.g. keys, suitcase, passport).
  7. Registration complete: Your belongings are now registered in our system.

Procedure for lost items

  1. Go to your personal dashboard at www.mylostitem.com.
  2. If your registered items are not visible, please log in; no password is required for this process.
  3. Find the missing item and select the chat icon.
  4. Here you can write a message to the finder, for example: “I have lost my keys and would appreciate it if you could contact me as soon as possible.”

Recovery process

Statistically, over 85% of people are inclined to help, because the experience of losing property is universally understood.

  1. Secure connection: When the code is scanned, the finder is prompted to enter an email address (notification only) before being redirected to an anonymous chat interface.
  2. Instant notification: You receive an email as soon as the finder contacts you. Your personal email address and identity remain strictly confidential.
  3. Coordinated return: You can then communicate via the secure chat to arrange a safe and convenient handover of your property.

Support

support@mylostitem.com